iPhone 3G - small things matter

Having blasted a few aspects about the iPhone and MobileMe I thought I should add a little balance and add some things I really like. I'm going to start with a few points that show why Microsoft and their Windows Mobile just don't get it. Today's two points talk about what to me were major annoyances with WM 5 and 6.

First, in WM if you hit the volume key on the phone/PDA it is ambiguous exactly what volume is being adjusted. It depends on the "mode" the phone is in as well as the handset vendor's implementation. You might be adjusting the ringtone volume, key click volume, speakerphone volume, earpiece volume etc. On WM there is absolutely no visual feedback on exactly what is happening. One of the first things I noticed about the iPhone is that when I hit the volume keys it shows a speaker icon, shows the resultant volume setting, and also has some text below the speaker icon telling me what volume is being adjusted (e.g. ringtone). Some people may not care but I really appreciate these user friendly touches.

A second "small" item is one that caused me problems on a regular basis with WM's email client. Like most people even with 3G service I don't normally download entire attachments when looking at email messages. I regularly get attachments that are >1MB and especially on the small WM screens there is no point in trying to view them. However I routinely need to forward the message on to someone else - to hand off a issue, or pass on an FYI, etc. Now, in WM if you don't manually download the entire attachment before forwarding the message it will send it without the attachment. I got numerous "there was no attachment" responses due to this silent decision by WM. The iPhone, blessedly, handles the situation properly. When you forward a message that has attachments it asks you if you want it to include them. Wow, imagine that - letting the user decide what to do.

These small touches, which are a couple out of hundreds, that Apple includes in its products are why it is kicking other technology companies' butts in consumer products.